Can't unlock your Android device

Can't unlock your Android device

Can't unlock your Android device

If you can't unlock your phone, you'll need to erase it. Then you can set it up again and set a new screen lock. If you can't sign in to your Google Account, learn how to recover your account.

Erase your phone

Important: These options will erase all data stored on your phone, like your apps, photos, and music. Data backed up to your Google Account can be restored later.

Option 1: Erase your phone from another device

To find an Android device, make sure that device:

  • Is signed in to a Google Account
  • Has Location turned on
  • Has Find My Device turned on
  • Has power and is connected to mobile data or WiFi.
  • Is visible on Google Play

To lock or erase an Android device, make sure that device:

  • Has power
  • Is connected to mobile data or WiFi
  • Is signed in to a Google Account
  • Has Find My Device turned on
  • Is visible on Google Play

Learn how to remotely erase a phone.

Option 2: Reset your phone with its buttons

You can erase your locked phone using its power and volume buttons. Refer to the attachment on this bulletin. 

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