Common Procedures
Having trouble connecting your Hotspot to WebUI?
Access Mobile Hotspot’s WebUI issue 1. Ensure that your computer is connected to the Hotspot through WiFi or the USB cable. 2. Ensure that your computer is set to obtain an IP address and DNS server address automatically. 3. ...
Mobile Hotspot Product Spec Sheet
Mobile Hotspot Product Spec Sheet attached.
How do I keep the Moxee Hotspot from going into Sleep Mode?
Sign in to the WebUI, and go to SLEEP TIME. The default sleep time is set to 10 Minutes. You can change this to Never, 5 Minutes, 30 Minutes, 1 Hour, or 2 Hours. If you want it to stay awake indefinitely select NEVER. Say your Hotspot is being used ...
Does the USB-C port support connection to ethernet through an adapter?
No, the USB port is not for an ethernet connection. It is only for charging.
Does Moxee Hotspot support an RJ-45 cable?
No the Moxee Hotspot does not support an RJ-45 cable.
My Moxee Hotspot was given to me and I cannot login to WebUI
Devices provided by a school district, employer, or other services are often configured before they are given to you. If you are experiencing any issues with a Hotspot that was provided to you by a service or school district, you will need to contact ...
DMZ & Port Forwarding Settings
please see above "Attachments" for document.
Is my hotspot waterproof?
Your device is not waterproof. Please keep it dry and store in a shady and cool place.
What to do if the PIN or PUK locks up?
If the SIM card is locked, you will need to enter a PIN. Log into the WebUI (http://192.168.1.1 or http://device.WebUI) and input the PIN or PUK code you received from your service provider. Note: If you entered the incorrect PIN code 3 times, the ...
I forgot my hotspot password.
1. You can find the Wi-Fi Password in the Wi-Fi Info page on the LCD. 2. You can also reset the device to factory defaults by pressing the reset button for 5 seconds. *To find the reset button on your Hotspot, you must first remove the ...
What if my hotspot has no service?
The possible reasons are an unstable network signal, or a hardware problem. You can try the following solutions: 1. If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device. For ...
What do I do if I see my hotspot SSID but failed to connect?
1. Check if the password you entered is the correct one. 2. Check if WPS security is enabled on your PC. If so, check the device to see if it is expecting a WPS action from your PC.
My hotspot is not responsive.
1. If the device is not responsive, restart it by pressing the for 8 seconds. 2. If restarting the device does not solve the issue, try restoring the device to its default factory settings.
How do I configure the settings of my mobile hotspot?
Logging into the WebUI 1. Make sure your hotspot is connected to the computer or other terminal via Wi-Fi or MicroUSB cable. 2. Open a browser on your computer or other connected device, and input http://192.168.1.1/ or http://device.webui/ into the ...
What is the Clients Button on my hotpsot home page? (WebUI)
Clients Button: You can check the connected client information by clicking the icon. The connected client’s device name, IP address and MAC address will be displayed.
What is the WiFi status button on my hotspot admin home page (WebUI)?
WiFi Status Button: Allows you to check the WiFi information by clicking on the icon. The 2.4GHz & 5GHz WiFi status, SSID and password will be displayed.
What is the internet button on my hotspot admin page (WebUI)?
Log in to http://192.168.1.1 or http://device.WebUI in your browser. Use the default credentials if this is the first time accessing or the updated credentials if it has changed. The Moxee Hotspot home page will display as follows: Internet Info ...
How do I set up WPS?
If your terminal supports WPS, you do not have to input the password manually once your WPS has been set up. 1. Enable WPS in the WebUI through Settings > Wireless > WLAN Settings > WPS. 2. Press the Menu Button on the device until the “WPS Active” ...
How can I set up a Wi-Fi connection?
1. Press and hold the Power Button for 3 seconds until the welcome logo appears on the display. After a few seconds, the Wi-Fi signal icon will appear on the display. 2. Using the device you wish to connect to Wi-Fi, Look for the network (SSID) ...
How do I Insert and Charge the Battery?
1. Remove the battery cover and align the battery contacts with the terminals in the battery compartment as shown in the images below. 2. Push the battery down until it clicks into place. 3. Replace the battery cover over the battery compartment and ...
How do I install or remove my SIM Card?
Follow the below instructions to install the SIM card: 1. Remove the SIM card from the outer card, being careful not to touch the gold contacts. 2. Ensure the device is powered off. Remove the battery cover, and take the battery out. 3. Locate the ...
What do the icons on my Moxee Hotspot display mean?
The graphic below shows the LCD icons that can be displayed on your Moxee Hotspot and a description or their meaning.
How can I access my SMS/Text Messages?
Follow the instructions to login to the WebUI. Once logged in, Select SMS on the top menu bar. The SMS page will appear. You can read, save or delete messages from here.
How do I login to my Moxee Hotspot / WebUI?
To login and make administrative settings to your Moxee Hotspot, you must be connected via Wi-Fi to your Moxee Hotspot. Open your browser and navigate to 192.168.1.1. A login prompt will appear The default username: admin and the password: 12$XXX ...
Can the DNS be manually changed?
There is no option to change or add a DNS IP address manually. The DNS IP address is allocated automatically by the network when data connection is established.