Q: Is Moxee Talk VoLTE enabled?
A: Yes, Moxee Talk is VoLTE enabled.
Q: My carrier is upgrading or making changes to their network this year- will my Moxee Talk still work?
A: Even as most carriers prepare for the future of 5G within their networks, 4G will continue to be widely available. As a 4G LTE device (and VoLTE enabled) Moxee Talk will continue to work at any of carriers where it is currently available for purchase or is currently operating on.
Q: Why is the time stamp on my Moxee Talk wrong?
A: When auto-update features for Time/Date settings are enabled, the time stamp on your home phone may sometimes display a few hours ahead or behind your time zone. In most cases, disabling your handset's auto-update feature prevents the time stamp from changing. Please check with your handset's support or user manual on how to disable the auto-update feature.
Q: I am experiencing bad reception, network issues, or dropped calls.
A: Please contact your wireless carrier regarding all signal or network issues. Signal strength is tied to carrier network. Your carrier will be able to help troubleshoot your issue and also provide information on available signal boosters for your network.