IMPORTANT: A factory data reset will remove all data from your phone. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset, we recommend backing up your phone.
Tips:
- If your phone doesn't respond or stays blank, you can use the your phone's buttons to trigger a factory data reset.
- If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.
Factory reset your phone
On most phones, you can reset your phone through the Settings app.
Go to Settings, System, reset Options, then select what type of reset you want to perform.
If you can't open your phone's Settings app, you can try factory resetting your phone/tablet using its power and volume buttons.